If you’re preparing to start a company or you’ve recently started one, there are a couple of things you need to know from the get-go. Although more complicated, building a successful business in 2021 is not impossible. Consequently, the best way to make a robust development plan is by familiarizing yourself with some facts and … Read more
When someone says “customer service,” the first thing that comes to mind is the frustration of waiting on the phone and having to repeat your issue to several agents before receiving help. Companies all over the world are now fighting to erase this negative image of customer service. The latest figures in this text will … Read more
In the competitive climate that prevails on the internet nowadays, no company can afford to have potential clients waiting for 17 hours to receive a response to a simple email. Let’s see how live chat cuts that time to just over two minutes and saves your hard-earned leads from going to the competition. Top Live … Read more
Branding statistics show that the company’s logo and products are not the only factors that define branding. Customer experience and storytelling are an essential part of it as well. It can be challenging to understand the importance of branding your business—many companies can’t adequately explain what they do and how they do it. If a … Read more
Online reputation management has become an essential step of any business strategy, as customer satisfaction is unavoidable in companies’ growth potential. The online feedback you get can be your most powerful tool, but it can also lead to devastating failures. The following statistics will serve as an informational and cautionary insight into the world of … Read more
If one marketing aspect stands out from all others, it’s the audience you intend to target. If you fail to connect with your chosen demographic, you’ll be scooping up prospects like water with a sieve. B2B marketing entails catering to a unique audience that expects specific things from you. It demands a deep understanding to … Read more
Customer experience has become essential for every business because customers want to feel appreciated. It matters more than other factors, such as price or a vast selection of products. The following customer experience statistics show that this is not only a trend. It’s a fundamental component that helps companies understand how they must operate. They … Read more
Startup statistics offer an essential insight into the business world to aspiring entrepreneurs looking to take the world by storm with their inspiring ideas. Most people take the entrepreneurship route without fully appreciating how difficult it is to establish a company and make it successful. Several factors determine whether your business will thrive. Knowing the … Read more